Frequently asked questions

A little clarity.
A smoother move.

Get to know the services, prepare for transport and understand what you can do on this website.

Getting started

What is Offmyyard?

Offmyyard is a transport marketplace concept that brings vehicle shipping, local towing and haulage into one place. This website introduces the services and previews the account experience.

Which service should I choose?

Choose auto transport for a planned vehicle move, local towing for a shorter vehicle transfer, or local haulage for furniture, materials and equipment. Our Services page explains the differences.

What is the difference between a shipper and a carrier?

A shipper is the person or business arranging to move a vehicle or load. A carrier is the independent transport provider handling the move. A broker helps arrange transport between customers and providers.

What affects the price of transport?

Distance, route, vehicle or load size, vehicle condition, access requirements and timing can all affect pricing. No live prices or binding quotes are generated on this website.

Preparing for transport

How should I prepare my car?

Remove valuables and loose personal items, photograph the vehicle, note existing damage and have a working set of keys ready. Tell your transport provider about leaks, modifications or anything that affects loading.

Can a non-running vehicle be moved?

It may require a winch or other specialist equipment. Explain whether the vehicle rolls, steers and brakes, and confirm the provider can safely load it before making arrangements.

What details do I need for a haulage enquiry?

Describe the items, approximate dimensions and weight, collection and delivery locations, stairs or access restrictions, and whether loading help is needed. Photographs can help a provider understand the job.

Should I take photographs at pickup and delivery?

Yes. Dated photographs and a written condition record help both parties understand the vehicle's condition. Review our inspection guidance before handover.

Is insurance included?

Coverage depends on the transport provider and the policy. Ask for current insurance information, confirm what is covered and understand any exclusions or excess before agreeing to a move. This website does not issue insurance.

Accounts & bookings

Can I create an account or book online now?

Not yet. The login and registration pages are view-only demonstrations. They do not create accounts, publish offers, process payments or send the details you enter.

What happens when I select Next on a transport form?

You are taken to the registration preview. Your route details can appear in the page URL and a short on-page summary, but no booking is created. Do not enter sensitive information in a demonstration form.

Can I pay, cancel or track a shipment here?

No. Payments, cancellations and shipment tracking are not available on this static website. If you have arranged transport separately, contact that provider directly.

How can I ask another question?

Visit Contact Us for email enquiries. Never include your password, card details or sensitive identity documents.

Still have a question?

Tell us what you are planning and which service you are interested in.